Refunding an order
Give back all or part of the money, straight to their PayPal.
Only the shop owner and shop managers can refund.
- Open the order and press Refund.
- Choose Everything, or Part of it and type the amount.
- Pick a reason. The customer sees it in their email.
- Tick Also cancel the order if it hasn't gone yet.
- Press Refund. The money goes back and they're emailed straight away.
If the warehouse already has it
Cancel it in the warehouse's own system first, then tick the box to say you have. A full refund also stops orders still waiting to go to the warehouse.
Refunds made in PayPal
If you refund inside PayPal instead, it still shows on the order and the customer is still emailed (once PayPal is fully connected).