Connecting your shop email

Bring your shop's email into Inbox, so everything is in one place.

Only the shop owner can connect it. Go to Settings › Shop email.

Choose Fastmail and type the address customers write to.
In Fastmail, open Settings › Privacy & Security › API tokens and make a New API token called Merchella.
Tick only Email and Email submission.
Paste the token into Merchella and press Connect.

New emails arrive within a minute. Answered ones are filed in a Done folder in Fastmail, and your replies show in your Fastmail Sent folder.

Good to set

Make your Support email in Settings the same address, so customers' replies come back to Inbox.